Your privacy matters to us. This page explains exactly what personal information jilli collects, why we collect it, how it is used, and what rights you have as a member based in the Philippines.
Last updated: June 2025. Applies to all registered members in the Philippines.
When you create an account on jilli, we collect the personal details you submit during registration, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years as required under Philippine law, and to set up your account correctly. We also collect any information you provide when you contact our support team, submit a complaint, or update your account profile. If you participate in any promotions or loyalty programmes, we may collect additional details relevant to those activities. All information you provide directly is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the information you submit is accurate and up to date. Providing false or misleading information may result in account suspension or termination.
We may also ask for government-issued identification documents as part of our Know Your Customer (KYC) verification process, which is a standard requirement for licensed entertainment platforms operating in the Philippines. These documents are used solely to confirm your identity and are handled with the highest level of care. Copies of identification documents are stored in encrypted form and are accessible only to authorised personnel. We do not use your identification documents for any purpose other than identity verification and regulatory compliance. Once verification is complete, your documents are retained only for as long as required by applicable law. You may request confirmation of how your documents are stored by contacting our support team.
When you access the jilli platform through your browser or mobile device, we automatically collect certain technical information to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record session duration, click patterns, and in-game activity to help us understand how members use the platform and to identify any technical issues that may affect your experience. This data is collected using standard web technologies including cookies and session identifiers, which are described in more detail in the Cookies section below. Automatically collected data is used for platform security, fraud detection, performance monitoring, and service improvement — it is not used to build advertising profiles or sold to third parties. You can manage certain aspects of automatic data collection through your browser settings, though disabling some features may affect platform functionality.
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction details including the payment method used, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or complete bank account details on our servers — payment processing is handled by our trusted payment partners who operate under their own security and compliance standards. Transaction records are retained in your account history and are available for you to review at any time through your account dashboard. We use transaction data to process your payments accurately, to investigate any disputes you raise, and to comply with financial reporting obligations under Philippine regulations. If a withdrawal is flagged for review, we may request additional documentation to confirm the legitimacy of the transaction before it is released. All financial data is encrypted in transit and at rest using industry-standard protocols.
jilli uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We also use functional cookies to remember settings such as your preferred language and display options. Analytics cookies help us understand aggregate usage patterns so we can improve the platform — these do not identify you personally. You can control non-essential cookies through your browser settings or by adjusting your preferences in your account settings where available. Continuing to use the platform after being informed of our cookie use constitutes your consent to the use of essential and functional cookies. We do not use cookies to serve third-party advertising or to track your activity on other websites.
As a member based in the Philippines, you have the right to access the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request deletion of your data in certain circumstances. You may submit a data access or correction request by contacting our support team using the email address listed in the footer of this page. We will respond to all verified data requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will not penalise you for exercising your rights under this policy. In some cases, we may be required by law to retain certain data even after a deletion request — we will inform you if this applies to your request. Your right to data portability means you may also request a copy of your personal data in a commonly used electronic format.
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jilli platform is encrypted using Transport Layer Security (TLS), and sensitive data stored on our servers is protected using encryption at rest. Access to personal data is restricted to authorised personnel who require it to perform their job functions, and all staff with access to member data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution, no system is completely immune to security risks, and we encourage you to use a strong, unique password for your jilli account and to enable any available account security features. If you suspect that your account has been compromised, please contact our support team immediately.
jilli does not sell your personal data to third parties under any circumstances. We may share limited personal information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. All third-party service providers are required to handle your data in accordance with applicable privacy laws and are prohibited from using your data for any purpose other than the specific service they provide to us. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event that jilli undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such transfer in advance. We do not share your data with other gaming platforms, marketing companies, or data brokers. Any third party that receives your data is subject to contractual obligations that mirror the protections described in this policy.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account information, transaction records, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial reporting requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected retention period at the time of your request. Anonymised and aggregated data — which cannot be used to identify you — may be retained indefinitely for platform analytics and improvement purposes. You may request information about the specific retention periods that apply to your data by contacting our support team. We review our data retention practices regularly to ensure they remain proportionate and compliant with current regulations.
If you have questions about how your data is handled, our FAQ covers the most common privacy topics. You can also log in to review your account data or register to get started on the platform.